Terms and Conditions - Let’s Keep It Clear and Simple

We’re thrilled to have you here. To make sure we’re all on the same page, we’ve put together these Terms and Conditions. They cover the basics of using our site and services, so please take a moment to read through them.

Acceptance of Terms

By using our website and services, you agree to these Terms and Conditions. If you don’t agree, no worries – just please refrain from using our site.

Using Our Site

Here’s how you can use our website:

Be Respectful: Treat everyone with respect. Don’t post or share anything offensive, harmful, or illegal.

Personal Use Only: Our content is for your personal, non-commercial use. Don’t use it for any commercial purpose without our permission.

Stay Honest: Provide accurate information when creating an account or placing an order.

Orders and Payments

When you place an order with us, here’s what you need to know:

Order Acceptance: We’ll confirm your order via email. If there’s an issue, we’ll let you know as soon as possible.

Pricing: All prices are listed in [currency] and include taxes. We do our best to keep prices up-to-date, but if there’s an error, we’ll let you know before processing your order.

Payment: We accept major credit cards, PayPal, Apple Pay, and Google Pay. Your payment details are secure and protected.

Shipping and Delivery

We offer international shipping on all orders. Here’s how it works:

Processing Time: Orders are processed and shipped within 1-2 business days.

Delivery Time: Delivery times vary depending on your location. Check out our Shipping Policy for more details.

Tracking: We’ll send you a tracking number once your order ships.

Returns and Exchanges

If you’re not happy with your purchase, no problem! You can return or exchange items within 30 days of receipt. Check out our Returns and Exchange Policy for all the details.

Your Account

When you create an account with us, you’re responsible for:

Keeping It Secure: Protect your account information and password. Let us know right away if you suspect any unauthorized use.

Keeping It Accurate: Make sure your information is up-to-date so we can serve you better.

Intellectual Property

All content on this website – including text, images, logos, and designs – is owned by us or our content creators. Please don’t use it without our permission.

Limitation of Liability

We work hard to make sure everything runs smoothly, but sometimes things go wrong. Here’s what you need to know:

No Warranties: Our site and services are provided “as is” without any warranties.

Limited Liability: We’re not responsible for any indirect, incidental, or consequential damages resulting from your use of our site.

Last updated: November 8, 2024

This Privacy Policy describes how Just Jocks (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from justjocks.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.

Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

Account information including your username, password, security questions and other information used for account security purposes.

Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately..

Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

CategoryCategories of Recipients

Identifiers such as basic contact details and certain order and account information

Commercial information such as order information, shopping information and customer support information

Internet or other similar network activity, such as Usage Data

Geolocation data such as locations determined by an IP address or other technical measures

Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)

Business and marketing partners

Affiliates

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

Right to Delete: You may have a right to request that we delete personal information we maintain about you.

Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@justjocks.com or contact us at 3 Merton Street, Glenorchy, TAS, 7010, AU.

Security - Keeping It Safe and Sound

Your security is our top priority. We’re committed to keeping your personal information safe and secure. Here’s how we make sure your data is protected every step of the way.

How We Protect Your Information

We use the latest security measures to protect your personal information and keep it out of the wrong hands:

• Encryption: All sensitive information, like payment details, is encrypted using SSL (Secure Socket Layer) technology. This ensures that your data is transmitted securely.
• Secure Payment Processing: Our payment gateway partners are PCI-DSS compliant, which means they adhere to the highest standards of security in the industry.
• Data Storage: We store your data on secure servers protected by firewalls and other advanced security technologies.
  
  

What We Collect

To provide you with the best possible service, we collect certain personal information:

• Order Information: When you place an order, we collect your name, address, email, and payment details.
• Account Information: If you create an account, we store your username and password securely.
• Browsing Data: We use cookies to enhance your experience on our site, but rest assured, this data is anonymized and used only to improve our services.
  
  

Your Responsibilities

While we do our best to keep your information secure, there are a few things you can do to help:

• Strong Passwords: Use strong, unique passwords for your account and change them regularly.
• Protect Your Devices: Ensure your computer and mobile devices are protected with up-to-date security software.
• Stay Vigilant: Be cautious of phishing scams and other attempts to steal your information. We’ll never ask for your password or payment details via email.
  
  

Reporting Security Issues

If you notice any suspicious activity on your account or believe your information has been compromised, please contact our customer service team immediately.

Our Commitment

We’re committed to maintaining the highest standards of security to protect your personal information. Your trust is important to us, and we’ll continue to invest in the latest security technologies to keep your data safe.

Shipping Worldwide!

We believe in making your shopping experience as awesome as possible. That’s why we offer international shipping on all order. Here’s everything you need to know about our shipping policy.

Shipping Times

We know you’re excited to get your Healing Hoods goodies, so we work hard to get them to you as quickly as possible:

• Processing Time: Orders are processed and shipped out within 1-2 business days.
• Worldwide Delivery: 7 - 21 business days.

Tracking Your Order

Once your order ships, we’ll send you a confirmation email with a tracking number. You can use this number to keep an eye on your package’s journey to your doorstep.

Shipping Partners

We partner with reliable carriers to ensure your order arrives safely and on time. Our main shipping partners include USPS, FedEx, DHL, and local postal services.

Important Details

• Customs and Duties: For international orders, any customs fees or import duties are the responsibility of the recipient. These charges vary by country, so please check with your local customs office for more information.
• Delivery Issues: If you experience any issues with your delivery, contact our customer service team using the contact form on our website.

Our Cookies - The Sweet Details

Just like grandma’s cookies, our digital cookies are here to make your experience better. Let’s break down what cookies are, how we use them, and how you can manage them.

What Are Cookies?

Nope, not the chocolate chip kind! Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, keep you logged in, and make everything run smoothly.

How We Use Cookies

Here’s the scoop on how we use cookies to improve your experience:

• Essential Cookies: These are the basic cookies that keep our site running. They help with things like navigation, login, and ensuring the site functions properly.
• Performance Cookies: These cookies help us understand how you use our site. They collect anonymous data on things like which pages you visit and how long you stay. This helps us make our site better for you.
• Functionality Cookies: These cookies remember your preferences, like your language and region, so you don’t have to keep setting them every time you visit.
• Advertising Cookies: These cookies show you ads that are relevant to you. They also help us measure the effectiveness of our marketing campaigns.
  
  

Managing Your Cookies

Want to take control of your cookies? No problem! Here’s how you can manage them:

• Browser Settings: Most web browsers let you manage your cookie settings. You can block or delete cookies through your browser settings. Just remember, if you block all cookies, some parts of our site might not work properly.
• Opt-Out Tools: For advertising cookies, you can use opt-out tools provided by the Digital Advertising Alliance or your device settings to manage how these cookies track your online activities.
  
  

Your Choices

We respect your right to privacy, and you have choices about how we use cookies:

• Accept All Cookies: Enjoy the full website experience with all the bells and whistles.
• Manage Preferences: Pick and choose which cookies you’re okay with. We’ve got options for you to control what gets stored.
• Opt-Out: If you decide cookies aren’t your thing, you can opt out of non-essential cookies. Just keep in mind that this might affect your experience on our site.

Payments - Simple and Straight Forward

We want to make sure your shopping experience is as easy and enjoyable as possible. That includes making payments a breeze. Here’s everything you need to know about our payment policy.

Accepted Payment Methods

We offer a variety of payment options to suit your needs:

• Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
• PayPal: For your convenience, you can also pay securely through PayPal.
• Apple Pay & Google Pay: Quick and easy payments through your mobile device.
  
  

Payment Security

Your security is our top priority. Here’s how we keep your payment information safe:

• Secure Transactions: All transactions are processed through a secure payment gateway, ensuring your data is encrypted and protected.
• No Stored Payment Info: We don’t store your payment details on our servers. Once your transaction is complete, your payment information is deleted.
  
  

Billing Information

Make sure your billing information matches what’s on file with your payment provider. This helps us process your order smoothly and avoid any delays.

Payment Issues

If you run into any issues with your payment, don’t worry – we’re here to help:

• Declined Payments: If your payment is declined, double-check your billing info and available funds. Still having trouble? Contact your bank or payment provider.
• Contact Us: For any other payment-related issues, reach out to our customer service team using the contact form on our website. 
  
  

Refunds

Refunds are processed back to your original payment method. Depending on your bank or payment provider, it may take a few days for the refund to appear in your account.

Refunds and Exchange - Easy and Hassle-Free

We want you to be completely satisfied with your purchase from us. However, due to hygiene and legal reasons, we do not offer refunds or exchanges on underwear items. But don’t worry - if there’s a defect in your item or if we sent the wrong item, we’re here to make it right. Here’s how our refund process works:

Refunds and Exchange

If you received a defective item or the wrong item, here’s what you need to do:

Reach out to our friendly customer service team using the contact form on our website. Please provide your order number, a description of the issue, and any supporting photos to help us assess the item.

Our team will review your request and confirm if it qualifies for a refund. If approved, we’ll guide you on the next steps to make the process as smooth as possible.

Important Details

Eligibility for Refunds: Refunds are only available for items that are defective or incorrect. We cannot accept returns or exchanges on underwear due to hygiene policies.

Refund Process: Once your refund is approved, it will be processed to your original payment method. Please allow a few days for the refund to reflect in your account.

Cancellations - No Worries, We've Got You Covered

We get it, sometimes plans change. If you need to cancel your order, we’re here to help. Here’s everything you need to know about cancelling your order.

How to Cancel Your Order

You can cancel your order anytime before it’s shipped. Just follow these simple steps:

1. Reach Out to Us: Contact our customer service team using the website form. Please include your order number so we can find your order quickly.
2. Request a Cancellation: Let us know you’d like to cancel your order. We’ll take care of the rest!
   
   

Important Details

• Before Shipping: Orders can only be cancelled before they’re shipped. Once your order is on its way, we can’t cancel it, but you can still return it once you receive it.
• Quick Action: We process orders pretty fast, so the sooner you reach out, the better. If your order hasn’t shipped yet, we’ll cancel it and process your refund right away.

Warranty and Guarantee - 90 Days of Peace of Mind

We’re all about making sure you love what you buy from our website. That’s why we offer a 90-day warranty and guarantee on all our products. Here’s everything you need to know.

What’s Covered?

For 90 days from the date of purchase, we’ve got your back. Here’s what’s included in our warranty and guarantee:

• Product Defects: If your product has any manufacturing defects or issues, we’ll replace it or refund your money.
• Workmanship: We stand by the quality of our products. If there’s a problem with how it was made, let us know, and we’ll make it right.
• Functionality: If your product stops working properly within 90 days, we’ll repair it, replace it, or give you a refund.
  
  

What’s Not Covered?

While we’ve got you covered for most things, there are a few exceptions:

• Wear and Tear: Normal wear and tear from regular use isn’t covered.
• Accidental Damage: If your product gets damaged due to accidents, misuse, or neglect, it’s not covered under this warranty.
• Unauthorized Repairs: Any repairs or modifications made by someone other than us voids the warranty.
  
  

How to Make a Claim

If you need to make a warranty claim, don’t worry – it’s easy! Here’s what you need to do:

1. Contact Us: Reach out to our customer service team, providing your order number and details about the issue.
2. Send It Back: We might ask you to send the product back to us for inspection. Don’t worry, we’ll cover the shipping costs.
3. We’ll Take It from There: Once we receive the product, we’ll inspect it and let you know the next steps. If it’s covered under our warranty, we’ll repair it, replace it, or refund your money. 

Copyright - The Fun Legal Stuff

We’re all about creating awesome content and sharing it with you. To keep everything fair and square, we’ve got a few guidelines about how our content can be used. Here’s the lowdown on our copyright policy.

What’s Covered

All the cool stuff you see on here – like text, graphics, logos, images, and videos – is owned by us or our content creators. This means it’s protected by copyright laws, and we’re super proud of it!

Using Our Content

Want to share something from our site? Awesome! Here’s what you need to know:

• Personal Use: Feel free to download or print our content for your own personal, non-commercial use. Just don’t alter it or claim it as your own.
• Sharing: You’re welcome to share our content on social media or your own website, but please give us credit and link back to our original page. It’s only fair!
• Commercial Use: Want to use our content for commercial purposes? You’ll need our permission first. Drop us a line at [your email address], and we’ll chat about it.
  
  

What Not to Do

• No Copycats: Don’t copy, reproduce, distribute, or create derivative works from our content without our permission. That’s a big no-no.
• No Unauthorized Use: Don’t use our content in any way that suggests we endorse your product, service, or opinions without our okay.
  
  

Reporting Infringements

Think someone’s using our content without permission? Let us know! Please contact our customer service team with the details, and we’ll take it from there.

Your Content

If you share content with us – like comments, reviews, or submissions – you’re giving us permission to use it on our site and in our marketing. Don’t worry, you still own your content, and we’ll always give you credit where it’s due.

Let’s Keep It Fair

We respect the hard work of other creators, and we hope you do too. If you think we’ve used your content without proper credit or permission, please reach out to our customer service team, and we’ll sort things out.

Environmental and Ethical - Doing Good Together 

We’re all about doing our part to make the world a better place. That means taking care of our planet and treating everyone with respect. Here’s a peek at what we’re doing to keep things green and ethical.

Our Environmental Commitment

We love our planet, and we’re committed to keeping it awesome. Here’s how we’re doing our bit:

• Sustainable Practices: From sourcing materials to shipping products, we’re always looking for ways to reduce our environmental footprint. We choose eco-friendly materials, use minimal packaging, and partner with green suppliers.
• Energy Efficiency: Our operations are powered by renewable energy wherever possible. We’re always on the lookout for new ways to save energy and reduce waste.
• Recycling Programs: We recycle everything we can, from office supplies to packaging materials. Plus, we encourage our customers to recycle too!
• Reducing Waste: We’re committed to reducing waste at every step. That means less plastic, more recycling, and finding innovative ways to reuse materials.
  
  

Our Ethical Commitment

We believe in doing the right thing, always. Here’s how we ensure everyone’s treated fairly:

• Fair Labor Practices: We only work with partners who share our commitment to fair labor practices. That means no child labor, fair wages, and safe working conditions for everyone.
• Supporting Communities: We love giving back. We support local communities through donations, volunteer work, and by sourcing products from ethical suppliers.
• Transparency: We believe in being open and honest. We share information about our practices and suppliers, so you know exactly where your products come from and how they’re made.
• Animal Welfare: We’re committed to cruelty-free practices. We don’t test on animals, and we ensure our suppliers don’t either.
  
  

How You Can Help

We’re all in this together! Here’s how you can join us in making a difference:

• Recycle: Help us keep things green by recycling your packaging and products when you’re done with them.
• Choose Wisely: Whenever you can, choose products that are made sustainably and ethically.
• Speak Up: Have ideas on how we can do better? We’d love to hear from you! Your feedback helps us improve.
  
  

Keeping It Fresh

We’re always learning and evolving. We update our policies regularly to make sure we’re doing the best we can. Whenever we make changes, we’ll keep you in the loop.